Service

Service Guarantee

Provide technical consultation on construction technology, mechanical configuration, layout of large-scale equipment, etc;

Products can be customized according to customer needs; free construction plans are provided for customers;

Help customers with equipment selection;

Transportation agency;

Equipment debugging, on-site troubleshooting;

Accessories and wearing parts are delivered to your door;

Provide equipment maintenance and inspection services, free maintenance equipment during the warranty period;

After-sales service

DASWELL adheres to the service tenet of honest management and customer first. In addition to excellent products and excellent solution design, Daswell also has thoughtful and perfect pre-sales and after-sales technical services, from project consultation, on-site investigation, sample analysis to scheme design, installation and commissioning, guidance and maintenance, etc. This will ensure to timely solve customer’s problems.

Professional Engineers

DASWELL has skilled and experienced after-sales engineers, who can timely provide satisfactory solutions to customers.

Professional Service Staff

We will build a WeChat group or WhatsApp group for each customer. If you have any questions, you can feedback at any time. We will provide uninterrupted service for you 24 hours, 365 days.

Longer Warranty Time

With in the warranty period (within 12 months from the date of completion of debugging), we will provide repair service for the damage caused by human causes, and only charge the cost for the materials and accessories used in the repair. Our company is responsible for the repair or replacement of any problem or damage caused by non-human causes.

Adequate Parts Library

Adequate parts library. There are various types of accessories for all kinds of equipment in the accessories library to prevent the operation and production of customer equipment from being delayed due to the lack of accessories.

SERVICE